Terms of service
Last updated: 25 October 2026
These terms apply to your use of Optwise (the "Service"), provided by Hitechies Enterprise Solutions BV, [registered address], VAT [VAT number] ("we", "us"). By creating an account you agree to them. The Service is offered to businesses and professionals, not to consumers.
1. The Service
Optwise provides a script and an online dashboard that help website operators show a cookie consent banner, block scripts until consent is given, pass consent signals to third-party tools, and keep a record of visitors' choices.
The Service is a tool. You remain responsible for your own website's compliance with data protection and electronic communications law, including the content of your privacy and cookie policies, the categories you assign to your scripts, and the purposes for which you process personal data. We do not give legal advice.
2. Your account
- You must give accurate information and keep your password safe. You are responsible for activity under your account.
- You may only add websites that you operate or are authorised to manage.
- You must not use the Service to break the law, to deceive visitors, or to interfere with the Service or other customers.
3. Plans, fees and payment
- The Free plan is provided free of charge with the limits shown on our pricing page. Paid plans are billed monthly in advance through our payment provider. Prices exclude VAT, which is added where applicable.
- If your usage goes over your plan's limits, the banner keeps working. We may ask you to move to a suitable plan.
- You can cancel a paid plan at any time. It stays active until the end of the period you have paid for and is not refunded pro rata, unless the law requires otherwise.
- We may change prices with at least 30 days' notice by email. The change applies from your next billing period.
4. Personal data
When we store consent records for your websites, we process personal data on your behalf as your processor. Our Data Processing Agreement forms part of these terms and applies automatically. Our own processing of your account data is described in our Privacy Policy.
5. Availability and changes
We aim to keep the Service available at all times but do not guarantee uninterrupted operation. If the Service cannot be reached, the script falls back to its strictest setting (no non-essential scripts before consent). We may improve or change features; we will not remove a core feature of a paid plan during a paid period without notice.
6. Intellectual property
We own the Service and its software. You get a non-exclusive, non-transferable right to use it for your websites while your account is active. You keep all rights to your content and data.
7. Liability
To the extent permitted by law, our total liability arising out of the Service in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss, lost profits, or fines imposed on you. Nothing in these terms limits liability for fraud, wilful misconduct or anything that cannot be limited by law.
8. Suspension and termination
You can delete your account at any time from the dashboard; your websites and consent logs are then deleted. We may suspend or close an account that seriously breaches these terms, after notice where reasonable.
9. Changes to these terms
We will give at least 30 days' notice by email of material changes. If you do not agree, you may close your account before they take effect.
10. Law and courts
These terms are governed by Belgian law. The courts of [city of the registered office], Belgium, have exclusive jurisdiction, unless mandatory law provides otherwise.
Contact
sales@optwise.eu